7 Jun 2012
Full-Time Technical Customer Support Representative ( Arabic Speaker )
Job Description
Job Description:
- Provide first line technical support
- Answer queries promptly, professionally and knowledgeably on the phone and via email
- Maintain polite, professional attitude to all clients
- Log all calls received on Siebel accurately, efficiently and completely
- Provide timely updates to clients on existing queries
- Manage and take ownership of the resolution process for all customer related issues
- Escalate issues across business technical divisions expediting solutions to complex client queries and provide end to end ownership of client issues
- Undertake proactive calling to ensure customer satisfaction levels
- Proactively monitor team and make adjustments to meet optimum performance levels and advocate consistently maintained procedures
- Achieve individual & team desk targets
Required Skills:
- Strong Customer Service skills
- Strong communication skills
- Experience of supporting clients in a technical customer support or customer service role
- Technical expertise in support, development, QA or equivalent with knowledge in TCP/IP, LAN/WAN technology, Windows 2000/XP/Vista workstations
- Excellent knowledge of Internet technologies
- Logical approach to problem solving
- Strong time management skills
- Ability to work under pressure with minimum supervision
- Motivated self-learner who keeps abreast of technical developments
- Excellent Team Player
Language Skills:
- Fluency in both Arabic and English is a requirement.
How to Apply
If you meet all the above criteria please forward your CV to: recruitment@progresshq.com
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